Terms and Conditions
Our Refund Policy
We have a ‘no refund policy’ on services and protect your purchases with our iron clad guarantee.
The Ora Hair Guarantee
If in the unlikely event that you are not completely satisfied with the results of your service, please tell us so we can put it right.
Not only will we re-do it for FREE but we will also credit your account with a FREE future service!
We have complete confidence in our ability to delight you which is why we offer this 100% Iron-Clad Guarantee.
Your Appointment
A few things to consider when booking your appointment: –
If you are new to the salon or it is more than 12 weeks since your last Cut/Finish at Ora, we do require you to book a Restyle. This is to ensure your stylist has enough time for an in-depth consultation and extra hair growth.
If it is more than 6 months since your last skin test or there has been any health changes, including covid, or if you have had any other colour service, other than Oway, you will need to book a skin test.
If you have any difficulty with your booking please call the salon.
On Products
If in the unlikely event you decide you don’t like your products purchased which were recommended by one of our stylists, we will offer you an exchange for another replacement product recommended by your stylist within 7 days based on minimum usage at home and that you have followed the right usage instructions.
The Green Salon Collective
We’ve teamed up with Green Salon Collective, the world’s leading B Corp salon environmental service, and so we now charge a small “Green Fee” on every visit.
This means we can RECYCLE your colour tubes, foil and even your HAIR in up to TEN different ways.
From cleaning up oil spills, composting it to grow food and even using it in design, dress making and architecture. This Green Fee is 100% optional and if you’d like to opt out let us know!
All profits from your waste support the above.
Vish Surcharge
A vish surcharge may be added to you colour service. We use Vish so that we can calculate exactly the amount of colour we need for your hair and service needs. This helps us to charge more accuratley and not over charge if you do not have thick or long hair. This also supports our ethos of reducing waste.
Vouchers/Packages Purchased Online
Refunds are offered within 5 days of your online purchase prior to redeeming any services by emailing your request to info@orahair.co.uk or calling the salon. Please Note if you have booked your service at the salon we require 48 hours notice to cancel, Failing to do so will invalidate your voucher or any refund.
- Our packages and deals come with their own specific terms and conditions which are subject to change. Please read all our terms and conditions before purchasing any or our deals or packages. If a late deal is posted without the full terms and conditions it will still state that terms and conditions apply or t’s & c’s for short. Always ask for full t’s & c’s when calling to book a deal so you fully understand them.
- Offers are subject to availability and terms can change on packages at any time.
- We require the name and details of the person who will be redeeming the package so we can credit their account.
- After purchasing online you will download a voucher to hand to your friend or use yourself. This has no monetary value and is only valid with the person named as the recipient of the voucher and cannot be exchanged for cash value.
- You must keep your PayPal receipt as proof of purchase.
- Vouchers which are included in some of packages have their own t’s & c’s which may include the voucher being valid with selected stylists on selected days. These vouchers can NOT be sold on, they have no monetary value and can only be redeemed by the package purchaser unless the terms state otherwise or unless a change of hands is agreed with the salon.
- Monetary vouchers are valid against full priced hair services only (unless otherwise stated) and cannot be used to purchase retail, discounted deals, other packages or beauty services. Free vouchers and complimentary vouchers (for example voucher we hand out as bonuses within the local community or included in deals) are also only valid against full priced hair services only with only one deal being valid per visit (unless otherwise state). Please check the terms with us. No vouchers can be resold
- Only one offer can ever be redeemed at any one visit.
- Our Paid for Vouchers never expire but they are subject to change of terms and our packages are subject to change each year.
Cancelation Policy
We have a strict 48hr notice cancelation policy in place to try to reduce the tens of thousands of pounds in lost revenue every year.
When you book an appointment, we enter into a verbal legal contract that you agree to turn up for a specific service and to pay for it.
When you don’t show up it is lost revenue for our business & designers. We cannot sell this time again once it’s gone, and we need at least 48 hours notice to try to re-sell this time.
Our designers are in high demand and we can be turning clients away because we have agreed that appointment to you so we ask out of courtesy to other clients, to your designer and to the salon to please give us 48 hours notice.
We have a legal right to charge you the FULL PRICE for the service you have booked, even if you do not show up, in line with the verbal agreement you enter into when booking this appointment.
We understand there may sometimes be extenuating circumstances therefore when you have failed to give us 48 hours notice to cancel, we may offer you the chance to rebook within 7 days and we will cancel any charge that we will invoice you for a missed appointment.
We hope you can understand this is a necessary policy for ALL salons, therapists, etc who earn their income by selling time to you to perform the service.
Thanks for your understanding… don’t forget your designer has the final say, so call and chat to them if you have circumstances out with the rules above that you would like us to consider and we will be happy do so.
Ora Hair is trading in the name of Ora Hair Ltd. Company number 10347689. Vat Number 249709370.
